Help
Orders & Tracking
Where your order is, how to change it, and what to do when something goes wrong.
What happens after you order
Order placed
You get a confirmation email straight away with your order number. Keep it — it is the fastest way for us to find you.
In production
Pieces are released in short runs. Orders are picked and packed within 1–2 working days.
Dispatched
A shipping email lands with your tracking number the moment the parcel leaves us.
Delivered
Track it end to end from your account. Anything looks wrong on arrival, tell us within 48 hours.
Manage your order
Track your order
Sign in and open your order history to see live status and the carrier link.
View my ordersChange an address
We can update the delivery address while the order is still unfulfilled. Message us fast with your order number.
Message usCancel an order
Cancellations are possible within 2 hours of placing the order, before it enters packing.
Request cancellationMissing or damaged
If a parcel is late, lost or arrives damaged, contact us with photos and we will replace or refund it.
Report an issueDelivery times, costs and the returns window are set out on the Shipping & Returns page.